AI receptionist for clinics and dentists

The calls a clinic gets

A clinic's phone can ring when everyone is busy: the receptionist is registering a patient at the desk and the doctor is with someone else. Typical calls include:

• "Is the doctor in today? Until what time?"
• "What is the consultation fee?"
• "Can I get an appointment this evening?"
• "I need to move my appointment to Thursday."
• "Where exactly is the clinic?"
• "My tooth has been hurting since last night."

Many can wait for a callback. A patient in pain should not have to call three times.

What Myna answers and notes

On every call forwarded to her, Myna:

• answers in the caller's language and switches mid-call if they do (any three of Gujarati, Hindi, English and Marathi per number);
• tells callers your timings, consultation fees, which doctor is in today and directions, as you have approved them;
• notes appointment requests with the preferred time, the reason for the visit, and the patient's name and number;
• notes requests to move or cancel an appointment, for your staff to confirm;
• during clinic hours, puts a patient in pain, or anyone who needs a person, through to the staff mobile you choose while they are still on the line, after saving their details;
• sends you the summary on WhatsApp within a minute of the call ending, with e-mail as backup. You confirm an appointment request with one tap on the message.

On the Growth plan, Myna can also call patients from your list when a check-up is due and note who wants a slot, for your staff to confirm. Patients who asked to be called back get the call at the time you choose.

What stays with your doctors and staff

• Confirming appointments. Myna notes the request and tells the patient the clinic will confirm. She never promises a slot you haven't approved.
• Medical questions. Myna is not a doctor and doesn't give medical advice. She gives only the practical answers you have approved, and your call flow sets what she never says. A question she can't answer goes to you with the patient's details.
• Emergencies. Ask Myna is not an emergency service. After hours, Myna takes the details and sends them to you, so add what urgent callers should be told, such as the hospital you refer patients to, to her approved answers.
• Fees and payments. She quotes only the fees you have approved and never takes payments.

Patient details and privacy

Calls to a clinic carry personal details: a name, a phone number and often the reason for the visit. Call records and patients' details belong to your clinic and are stored on our servers in India. Speech and language providers process the calls to make them work; we never sell or share your patients' numbers, and we do not train our own models on your calls.

You decide what Myna asks. If you'd rather she didn't ask the reason for the visit, leave it out of your call flow.

Our privacy policy follows India's Digital Personal Data Protection Act, 2023. The Act sets out a person's right to obtain information about how their personal data is processed and to seek its correction and erasure (sections 11 and 12). Its provisions come into force on dates the Central Government notifies (section 1(2)).

An example call

The recorded calls on our home page are a dental clinic call too: a patient in pain asks to come in the same day, and Myna requests a time for the clinic to confirm. You can play it in Gujarati, Hindi, English or Marathi.

Setting it up for a clinic

1. Tell Myna about your clinic

   Your doctors and the days they sit, timings, fees, directions and the questions your receptionist answers every day. About an hour, in the builder or with us on a call.

2. We connect your number

   Calls forward to Myna when your line is busy or unanswered, or your phone is off, so patients keep calling the number they already have. Or take a separate number from us. Live within one working day.

3. Requests arrive on WhatsApp

   Who called, what they need and when they'd like to come, within a minute of every call. Confirm with one tap.

Your operator may charge its usual rate for forwarded minutes. How it works explains forwarding on Jio, Airtel and Vi, and how to switch it off so every call rings on your phone again.

Which plan fits a clinic

Prices are for businesses in India and exclude GST. They are introductory prices for our first customers, paid month to month with no contract.

Growth

₹9,999 a month for 500 answered minutes. The plan meant for clinics. On top of Starter: appointment requests taken step by step with your own call flow, reminder and callback calls, and setup done with you on a call.

Starter

₹2,999 a month for 100 answered minutes. For a practice whose phone rings only a few times an hour: approved answers, callback requests with name and number, and a WhatsApp summary after every call.

Every answered call counts, rounded up to the next minute; with call forwarding, calls you pick up yourself use none. At two minutes or less a call, 100 minutes cover at least 50 calls a month. When the minutes run out, Myna pauses and calls ring on your phone as before. Setting up in the builder is free, or ₹1,999 one time with us on a call (included in Growth). The pricing page has the details.

Related pages

• How Ask Myna worksCall forwarding, languages, and what Myna does and never does.
• Pricing in IndiaStarter, Growth and Partners, with minutes, setup and GST.
• Salons and spasSlot requests, service prices and timings while your hands are busy.
• GaragesService bookings, pickup times and service-due reminder calls.

Sources

1. The Digital Personal Data Protection Act, 2023 (No. 22 of 2023), Gazette of India, 11 August 2023; copy published by the Telecom Regulatory Authority of India. Section 1(2) on when the Act comes into force, and sections 11 and 12 on the right to information and to correction and erasure. Checked 5 November 2026.

Questions from clinics