AI receptionist for garages

The calls a garage gets

A garage phone rings while the mechanics are under a vehicle and the owner is out on a test ride. The calls are usually one of these:

• "Can I bring my Activa for a service tomorrow morning?"
• "Is my bike ready? When can I pick it up?"
• "How much is a general service?"
• "Are you open on Sunday?"
• "Do you pick up and drop the vehicle?"
• "My car won't start. Can someone help?"

Answering each one means stopping work with oily hands. Letting it ring can mean a customer who books somewhere else. Ask Myna answers the calls forwarded to her and puts each request on your WhatsApp.

What Myna answers and notes

On every call forwarded to her, Myna:

• answers in the caller's language and switches mid-call if they do (any three of Gujarati, Hindi, English and Marathi per number);
• tells callers your timings, the fixed prices you approve (such as a general service), whether you pick up and drop, and directions;
• notes service bookings with the vehicle, its number, the problem, the preferred drop-off time, and the customer's name and number;
• notes "is my vehicle ready?" calls as callback requests with the vehicle number, so your staff can call back with the status;
• during your hours, puts a caller who needs a person, such as someone stuck with a breakdown, through to the staff mobile you choose, after saving their details;
• sends you the summary on WhatsApp within a minute of the call ending, with e-mail as backup.

Myna knows only what you have told her, so she never guesses whether a vehicle is ready or what a repair will cost. She notes the question, and your staff answer it.

Service-due reminder calls

On the Growth plan, Myna also makes calls for you. When a customer's service is due, she calls them from your list, says first that she is the computer assistant for your garage, and asks whether they'd like to bring the vehicle in. She notes who wants a slot and when, and your staff confirm.

Callers who asked to be called back get the call at the time you choose. Myna calls only the customers on the list you give her.

What stays with you

• Estimates and bills. Myna quotes only the fixed prices you have approved. The estimate for a repair comes from your mechanic when the garage calls back.
• Confirming slots. She notes the preferred time and tells the customer the garage will confirm. She never promises a slot you haven't approved.
• Job status. Whether a vehicle is ready, and what was found, comes from your staff.
• Payments. Myna never takes payments.

An example call

Hear a recorded call on our home page: a clinic appointment call, in Gujarati, Hindi, English or Marathi.

Setting it up for a garage

1. Tell Myna about your garage

   Your timings, the services and fixed prices she may quote, whether you pick up and drop, and the questions your staff answer every day. About an hour, in the builder or with us on a call.

2. We connect your number

   Calls forward to Myna when your line is busy or unanswered, or your phone is off, so customers keep calling the number on your board and your bills. Or take a separate number from us. Live within one working day.

3. Bookings arrive on WhatsApp

   Who called, which vehicle and what they need, within a minute of every call. For reminder calls on Growth, you also give Myna the list of customers to call.

Your operator may charge its usual rate for forwarded minutes. How it works explains forwarding on Jio, Airtel and Vi, and how to switch it off so every call rings on your phone again.

Which plan fits a garage

Prices are for businesses in India and exclude GST. They are introductory prices for our first customers, paid month to month with no contract.

Growth

₹9,999 a month for 500 answered minutes. The plan meant for garages. On top of Starter: service-due reminder and callback calls, booking requests taken step by step with your own call flow, and setup done with you on a call.

Starter

₹2,999 a month for 100 answered minutes. For a workshop whose phone rings only a few times an hour and that doesn't need reminder calls.

Every answered call counts, rounded up to the next minute; with call forwarding, calls you pick up yourself use none. At two minutes or less a call, 100 minutes cover at least 50 calls a month. When the minutes run out, Myna pauses and calls ring on your phone as before. Setting up in the builder is free, or ₹1,999 one time with us on a call (included in Growth). The pricing page has the details.

Related pages

• How Ask Myna worksCall forwarding, languages, and what Myna does and never does.
• Pricing in IndiaStarter, Growth and Partners, with minutes, setup and GST.
• Clinics and dentistsAppointment requests, timings, fees and which doctor is in today.
• Salons and spasSlot requests, service prices and timings while your hands are busy.

Questions from garage owners