How Ask Myna works

Setting up: three steps

Setup takes about an hour of your time. Myna is switched on within one working day, usually the same day.

1. Tell Myna about your business

   Enter your prices, timings, directions and the questions you answer every day in the builder, then test Myna in your browser. If you'd rather not do it yourself, we do it with you on a call.

2. We connect your number

   We set up call forwarding from the number your customers already know, or give you a separate number for Myna.

3. Leads arrive on WhatsApp

   After every call you get who called, what they wanted and when to call back, within a minute of the call ending, with e-mail as backup. Every call, transcript and lead is also in your console, on your phone or laptop.

Setting up yourself in the builder is free. Setup done with us on a call is ₹1,999 one time, quoted before you begin. The pricing page has the plans.

What happens on a call

1. Myna says who she is. Her first sentence tells the caller she is the computer assistant for your business and that the call may be recorded.
2. She answers from what you approved. Prices, timings, directions and the answers you have given her.
3. She notes the request. An order, an appointment request or a visit request, with the caller's name and number, for you to confirm.
4. She hands over when it's needed. During your hours, a caller who needs a person is put through to the staff mobile you choose while still on the line. Myna saves their details first, so the lead reaches you even if the transfer doesn't connect. After hours she takes the request and sends it to you.
5. You get the summary. Name, number and request reach your WhatsApp within a minute of the call ending.

When a caller asks something Myna hasn't been told, she doesn't guess. Here is what that sounds like.

Add the answer to Myna's knowledge, publish, and she'll know it from the next call.

Your number: forwarding or a separate number

Keep your existing number

You can keep the number your customers already know. Your phone company forwards a call to Myna only in three situations, so your phone still rings first:

• Busy: you're already on a call;
• No answer: the phone rings and nobody picks up;
• Unreachable: your phone is switched off or has no signal.

These are standard call-forwarding settings, and we set them up with your operator's codes on Jio, Airtel or Vi. Calls you pick up yourself never reach Myna. If your number is on another network or is a landline, ask us before you start.

Your operator may charge its usual rate for forwarded minutes. That charge is on your phone bill, separate from your Ask Myna plan.

Take every call back at any time

Cancel call forwarding and every call comes straight back to your phone. It needs nobody from our side. On Vi or Airtel, dial ##002#: Vi's help page lists it as the code that cancels every kind of forwarding, and Airtel's page lists it for switching off call diverts. On Jio, dial *413 or use the switch in the MyJio app, as Jio's help page shows. To switch Myna back on later, forwarding is set again for the three situations above; ask us on WhatsApp, Monday to Saturday, 9 am to 9 pm IST.

Or use a separate number

If you'd rather have a separate number for Myna, we provide one. It is rented separately and quoted up front.

Languages Myna speaks

Live today

Gujarati, Hindi, English and Marathi

Per number

Any three of these four

On a call

Myna answers in the language the caller starts with and can switch mid-call

Other Indian languages

Added on request

The home page has recorded calls with transcripts, so you can hear Myna in your language before you decide.

What Myna does, and what she never does

What she does

• Answers 24/7, at 2 pm or 2 am. During your hours she handles the call; after hours she takes the caller's details for a callback.
• Tells callers the prices, timings and directions you approve.
• Notes orders, appointment requests and visit requests with the caller's name and number.
• Answers two calls at the same time on each number. A third caller hears the busy tone, exactly as today; ask us for more lines if you need them.
• On the Growth plan, calls your customers from your list when a service is due, and calls back people who asked for a callback at the time you choose. She notes each request for your staff to confirm.

What she never does

• Pretend to be a person. Her first sentence says she is a computer assistant, and anyone can ask for a person.
• Promise a price, a slot or an order you haven't approved. You confirm appointment requests with one tap on the WhatsApp message, and orders with a call back.
• Take payments.
• Guess. When she doesn't know, she says so and sends you the question.

You decide what Myna asks, when she transfers and what she never says. Change it, run a quick test, publish, and the very next call uses it.

What happens to call data

Call records and customer details belong to your business and are stored on our servers in India. Speech and language providers process the calls to make them work; we never sell or share your customers' numbers. Recordings are deleted after 30 days, and we erase any call's details within one working day when you ask. The privacy policy has the details.

Questions about how it works

Sources

1. How to Use Call Forwarding Code to Activate and Deactivate Call Forwarding, Vi. The busy, no-answer and unreachable forwarding settings, and ##002# to cancel all forwarding. Checked 5 November 2026.
2. How can I deactivate call forwarding?, Jio. *413 to switch off all forwarding, and the MyJio app setting. Checked 5 November 2026.
3. Important Info For International Roaming, Airtel. Tells Airtel mobile users to dial ##002# to switch off call diverts. Checked 5 November 2026.