AI receptionist for hotels and guest houses

The calls a hotel gets

At a small hotel or guest house, the person at the desk is often checking a guest in or out when the phone rings. The calls are usually one of these:

• "Do you have a room for two on Friday night?"
• "What is the rate, and is breakfast included?"
• "What time is check-in and check-out?"
• "How do we reach you from the station?" and "Is there parking?"
• "We will arrive late. Will someone be there?"
• Group enquiries for a wedding, an event or a family trip.

Some callers are travelling from another state and would rather speak their own language. A call that goes unanswered may become a booking somewhere else.

What Myna answers and what she notes

Myna answers from the information you give her. She can tell callers:

• your room types and the rates you approve, and what each includes;
• check-in and check-out times;
• directions and landmarks, and whether there is parking;
• the facilities and house rules you list for her.

For everything that needs a decision, she notes the request for the front desk:

• booking requests, with the dates, room type, number of guests, expected arrival time, and the caller's name and number;
• group and event enquiries;
• callback requests and questions she couldn't answer.

The summary reaches the front desk on WhatsApp within a minute of the call ending, with e-mail as backup. Every call, transcript and lead is also in your console.

What stays with the front desk

• Checking availability and confirming the booking.
• The final rate, including any discount or seasonal price.
• Advances and payments: Myna never takes payments.
• Cancellations, refunds and complaints that need a decision.

During your hours, a caller who needs a person, such as a guest who is already staying with you, is put through to the staff mobile you choose while still on the line. Myna saves their details first, so the request reaches you even if the transfer doesn't connect. After hours she takes the request and sends it to you instead.

Languages for guests from everywhere

Myna answers in the language the caller starts with and switches mid-call if they do. Each number can use any three of Gujarati, Hindi, English and Marathi, the languages live today; other Indian languages are added on request. A guest house near a pilgrimage town might choose Gujarati, Hindi and English; a hotel on a highway into Maharashtra might pick Marathi instead of Gujarati. You can hear each language in the recorded calls on the home page.

An example booking request

Myna gave the rate and check-in time the guest house had approved, but did not say a room was free. The front desk checks and confirms.

Setting it up for a hotel

1. Tell Myna about your property

   Room types and rates, what each includes, check-in and check-out times, directions, parking and house rules. About an hour, in the builder or with us on a call.

2. Connect your number

   Your operator forwards calls to Myna when the desk line is busy, unanswered or switched off, so guests keep calling the number they already have. We switch it on within one working day. Cancel call forwarding at any moment and every call rings at the desk again. If you'd rather have a separate number for Myna, we provide one.

3. Choose who gets the transfers

   Pick the staff mobile that receives callers who need a person during your hours, such as the manager's or the front desk's.

Your operator may charge its usual rate for forwarded minutes. Each operator publishes its own call-forwarding codes: Jio lists the codes to switch forwarding off on its help page, and Vi lists the codes to forward calls when you are busy, don't answer or can't be reached, and to switch all forwarding off at once (see Sources below). How Ask Myna works has the steps.

Which plan fits a hotel or guest house

The right plan depends on how many calls you get, not on the number of rooms. Prices are for India, exclude GST and are paid month to month with no contract.

Starter

₹2,999 a month for 100 answered minutes. For a property with a few calls an hour.

Growth

₹9,999 a month for 500 answered minutes. For a busy phone, with requests taken step by step in your own call flow, and callback calls at the time you choose to callers who asked for one.

Setup

Free in the builder, or ₹1,999 one time with us on a call, quoted before you begin. Growth includes setup done with you on a call.

Every answered call counts, rounded up to the next minute, so 100 minutes covers at most 100 answered calls, and fewer if calls run longer. When your minutes run out, Myna pauses and calls ring on your phone as before; we add minutes only when you ask. Myna answers two calls at the same time on each number. The pricing page has every plan in detail.

Related pages

• How it worksCall forwarding, languages, and what Myna does and never does.
• PricingPlans, answered minutes, setup and GST.
• Restaurants and tiffin servicesTable requests, takeaway orders and delivery areas.
• AI phone answering serviceHow it compares with IVR, voicemail and a human answering service.

Sources

1. Jio, How can I deactivate call forwarding? Jio's codes and app steps for switching call forwarding off.
2. Vi, How to Use Call Forwarding Code to Activate and Deactivate Call Forwarding. Vi's codes for forwarding when busy, unanswered or unreachable, and for switching all forwarding off.

Questions from hotels and guest houses