AI receptionist for sweet shops and retail

The calls a sweet shop gets

Typical calls to a sweet shop include these, and they can come when everyone is already serving a customer at the counter, especially in festival weeks:

• "Are you open today, and until what time?"
• "What is the price of kaju katli per kilo?"
• "I need 5 kg for Saturday. Can you keep it ready?"
• Bulk and gift-box enquiries for a wedding, a puja or an office.
• "Where exactly is the shop?" and "Do you deliver to our area?"
• "Is my order ready?"

Other retail shops hear the same pattern: is it in stock, what does it cost, are you open. A caller asking about stock or price may be ready to buy. If nobody picks up, they may try another shop.

What Myna answers and what she notes

Myna answers from the information you give her, in the caller's language: Gujarati, Hindi, English or Marathi, any three per number. She can tell callers:

• the prices you approve, by the kilo or by the box;
• your opening hours, including festival and holiday timings;
• directions and landmarks for the shop;
• how far ahead a bulk order should be placed, and whether you deliver, if you tell her.

For everything that needs a decision, she notes the request for you to confirm:

• orders, with the items, quantity, pickup or delivery day and time, and the caller's name and number;
• bulk and gift-box enquiries;
• callback requests and questions she couldn't answer.

The summary reaches your WhatsApp within a minute of the call ending, with e-mail as backup. Every call, transcript and lead is also in your console, on your phone or laptop.

What stays with you

Myna is a receptionist, not the shop manager. These stay with you and your staff:

• confirming the order and the final price, including any rate for a large order;
• checking the day's stock;
• advances and payments, because Myna never takes payments;
• delivery promises and anything else that needs a decision.

During your hours, a caller who needs a person is put through to the staff mobile you choose, after Myna saves their details. Like any assistant, she can make mistakes, which is why each request comes to you and you confirm it before anything is promised.

An example festival order

Myna gave the price per kilo the shop had approved, noted the order and left the confirmation of price and stock to the shop. The home page shows this call as a scripted demo in Gujarati, Hindi and English, and has recorded calls you can play in your language.

Setting it up for a sweet shop

1. Tell Myna about your shop

   Your items and prices by the kilo or the box, opening hours, festival timings, how far ahead bulk orders must be placed, and whether you deliver. About an hour, in the builder or with us on a call.

2. Connect your number

   Your operator forwards calls to Myna when your line is busy, unanswered or your phone is off, so customers keep calling the number on your board and your boxes. We switch it on within one working day. Cancel call forwarding at any moment and every call rings on your phone again.

3. Read the orders on WhatsApp

   Each order arrives as a summary with the caller's name, number and request. Call back to confirm it.

Before a festival, add the season's items and timings, run a quick test, publish, and the very next call uses them.

Your operator may charge its usual rate for forwarded minutes. Each operator publishes its own call-forwarding codes: Jio lists the codes to switch forwarding off on its help page, and Vi lists the codes to forward calls when you are busy, don't answer or can't be reached, and to switch all forwarding off at once (see Sources below). How Ask Myna works has the steps. If you'd rather have a separate number for Myna, we provide one.

Which plan fits a sweet shop

Prices are for India, exclude GST and are paid month to month with no contract.

Starter

₹2,999 a month for 100 answered minutes. For shops and vendors with a few calls an hour.

Growth

₹9,999 a month for 500 answered minutes. For busy shops, with order requests taken step by step in your own call flow.

Setup

Free in the builder, or ₹1,999 one time with us on a call, quoted before you begin. Growth includes setup done with you on a call.

Every answered call counts, rounded up to the next minute, so a call of 1 minute 10 seconds uses 2 minutes and 100 minutes covers at most 100 answered calls. When your minutes run out, Myna pauses and calls ring on your phone as before; we add minutes only when you ask. Myna answers two calls at the same time on each number, and a third caller hears the busy tone, exactly as today. The pricing page has every plan in detail.

Related pages

• How it worksCall forwarding, languages, and what Myna does and never does.
• PricingPlans, answered minutes, setup and GST.
• Restaurants and tiffin servicesTakeaway orders, menu questions and delivery areas.
• AI receptionist in IndiaWhat one is, what it costs and what to check before choosing.

Sources

1. Jio, How can I deactivate call forwarding? Jio's codes and app steps for switching call forwarding off.
2. Vi, How to Use Call Forwarding Code to Activate and Deactivate Call Forwarding. Vi's codes for forwarding when busy, unanswered or unreachable, and for switching all forwarding off.

Questions from sweet shop owners