AI receptionist for restaurants and tiffin services

The calls a restaurant gets

Calls to a restaurant or tiffin service are often short, and the same few questions tend to come back:

• "Are you open now? What time does the kitchen close?"
• "Do you deliver to our area?"
• "What's in today's thali, and how much is it?"
• "Can we get a table for six at 8 tonight?"
• "I'd like two thalis for pickup at 1 o'clock."
• "Can you start a monthly tiffin from Monday?" or "Please skip tomorrow's tiffin."

They arrive at the worst moment: in the lunch and dinner rush, when the person who would answer the phone is also running the counter. A call that rings out can easily become an order somewhere else. Ask Myna is built so that the caller still gets an answer and you still get the request.

What Myna answers and notes

You decide what Myna may say. On every call forwarded to her, she:

• answers in the caller's language and switches mid-call if they do (any three of Gujarati, Hindi, English and Marathi per number);
• tells callers your timings, menu prices, delivery areas and directions, as you have approved them;
• notes table requests with the date, time, number of people, name and number;
• notes takeaway, delivery and tiffin orders with the caller's name and number and the time they want them, for you to confirm;
• during your hours, puts a caller who needs a person through to the staff mobile you choose, after saving their details;
• sends you the summary on WhatsApp within a minute of the call ending, with e-mail as backup.

When a caller asks something she hasn't been told, such as whether a dish can be made without onion and garlic, she says she doesn't know, takes their details and sends you the question. Add the answer to her knowledge, publish, and she knows it from the next call.

What stays with you

Myna is a receptionist. Every decision stays with you and your staff:

• Tables. She notes the request and tells the caller the restaurant will confirm. She never promises a table you haven't agreed to.
• Orders. You confirm each order, its price and its time with a call back to the number on your WhatsApp.
• Prices. She quotes only the prices you have approved, and never promises one you haven't.
• Payments. Myna never takes payments.
• Complaints. Any caller can ask for a person. During your hours she puts them through; after hours she notes the matter and sends it to you.

An example call

Hear a recorded call on our home page: a clinic appointment call, in Gujarati, Hindi, English or Marathi.

Setting it up for a restaurant

1. Tell Myna about your restaurant

   Your timings, the dishes and prices she may quote, your delivery areas and the questions your staff answer every day. About an hour, in the builder or with us on a call.

2. We connect your number

   Calls forward to Myna when your line is busy or unanswered, or your phone is off, so customers keep calling the number on your menu card. Or take a separate number from us. Live within one working day.

3. Orders arrive on WhatsApp

   Who called, what they want and when, within a minute of every call. You call back to confirm.

Your operator may charge its usual rate for forwarded minutes. How it works explains forwarding on Jio, Airtel and Vi, and how to switch it off so every call rings on your phone again.

Which plan fits a restaurant

Prices are for businesses in India and exclude GST. They are introductory prices for our first customers, paid month to month with no contract.

Starter

₹2,999 a month for 100 answered minutes. For businesses with a few calls an hour, such as a tiffin service or a small restaurant.

Growth

₹9,999 a month for 500 answered minutes. For a busy restaurant phone. On top of Starter: order requests taken step by step with your own call flow, callback calls, and setup done with you on a call.

Every answered call counts, rounded up to the next minute; with call forwarding, calls you pick up yourself use none. At two minutes or less a call, 100 minutes cover at least 50 calls a month. When the minutes run out, Myna pauses and calls ring on your phone as before. Setting up in the builder is free, or ₹1,999 one time with us on a call (included in Growth). The pricing page has the details.

Related pages

• How Ask Myna worksCall forwarding, languages, and what Myna does and never does.
• Pricing in IndiaStarter, Growth and Partners, with minutes, setup and GST.
• Sweet shops and retailFestival orders, bulk enquiries and prices by the kilo.
• Hotels and guest housesRoom enquiries, booking requests, check-in times and directions.

Questions from restaurant owners