Refunds and cancellation

Last updated 14 November 2026

This page explains how payment, stopping the service and refunds work for Ask Myna, a product of BITCODING SOLUTIONS PRIVATE LIMITED ("we"), registered office 401, Vishvambhar Arcade, near Swaminarayan Temple, Yamuna Chowk, Mota Varachha, Surat, Gujarat 394101, India. It is part of our terms of service.

How you pay

Plans are billed monthly in advance, in Indian rupees, and prices exclude GST. Each invoice is payable within seven days, online by UPI, card or net banking through Zoho Payments, or by bank transfer. Nothing is ever charged automatically. Zoho Payments handles your card, UPI or bank details itself; we never receive them.

Stopping the service

You can stop at any time with one day's notice by e-mail or WhatsApp. Myna keeps answering until the end of the month you have paid for, unless you ask us to stop sooner, and no further invoices are raised. You can also take every call back to your own phone at any moment by cancelling call forwarding.

What is not refunded

• The plan fee for the month you have paid for, in full or in part, whether you used all, some or none of its minutes. Unused minutes do not carry over to the next month.
• The ₹1,999 set-up fee once the set-up call has taken place. If you cancel before the call, we refund it in full.

When we refund

• You paid the same invoice twice, or paid more than the invoice amount.
• We charged you by mistake, for example for a month after the service had ended.
• We could not start your service at all.

A refund goes back to the account, card or UPI ID you paid from. We start it within three working days of confirming it, and banks usually show it within five to seven working days after that.

Failed or pending payments

If money leaves your account but the payment fails, your bank reverses it automatically under the Reserve Bank of India's rules for failed transactions, usually within five days for UPI. Please write to us with the invoice number before paying again, so you are not charged twice.

How the service is delivered

Ask Myna is an online service; nothing is shipped. We connect Myna to your number within one working day of your first payment, or on the set-up call, and the service runs for each month you pay for.

Questions and complaints

Write to hello@askmyna.ai with your invoice number, or message us on WhatsApp at +91 73832 16070, Monday to Saturday, 9 am to 9 pm IST. Our contact page has everything else.